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Getting Past No How can you get to 'yes' when the other person says 'no'? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way? GETTING PAST NO allows you to discover how to: * Stay cool under pressure * Disarm angry adversaries * Stand up for yourself without provoking opposition * Deal with underhand tactics and dirty tricks * Find mutually agreeable solutions * Use power consructively to reach agreement