How can you get to 'yes' when the other person says 'no'? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?
GETTING PAST NO allows you to discover how to:
* Stay cool under pressure
* Disarm angry adversaries
* Stand up for yourself without provoking opposition
* Deal with underhand tactics and dirty tricks
* Find mutually agreeable solutions
* Use power consructively to reach agreement