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Getting Past No

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How can you get to 'yes' when the other person says 'no'? How can you negotiate successfully with a difficult client, an irate customer, a stubborn relative or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?

GETTING PAST NO allows you to discover how to:
* Stay cool under pressure
* Disarm angry adversaries
* Stand up for yourself without provoking opposition
* Deal with underhand tactics and dirty tricks
* Find mutually agreeable solutions
* Use power consructively to reach agreement

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